Frequently asked questions
Returns
Didn't find your answer? Call us at 0727 601 904 or write to us at office@yodahomedesign.ro.
I bought a product and changed my mind. What can I do?
At Yodahomedesign we are proud of our flexible returns policy. If you need help or more information, please contact us here and mention your order number.
I received different products from the ones I ordered. What can I do?
- Contact us as soon as possible after receiving the delivery. So that we can help you, please make sure any discrepancy is noted on the delivery document (AWB).
Can I ask for a return refund to a different bank account?
The refund can only be made to the account used for the original payment.
How many days do I have to return a product?
You have 30 days from delivery. Let us know by phone at 0727 601 904, by e-mail at office@yodahomedesign.ro or through the withdrawal form in your customer account. Full details are in our returns policy.
When will I get my money back?
We refund you within 14 days at most from the date the returned products reach us, to the same account you paid from.
Delivery
Where do you deliver?
We deliver within Romania only.
How long does delivery take?
The estimated delivery time is 5–30 working days from the e-mail confirmation of your order. If you pay online, the time runs from when the full payment is received. Details in our delivery policy.
Who delivers my order?
Orders are delivered to your address by Cargus courier.
Products and stock
When will certain products be available again?
We are working with our supply chain to make our products more widely available.
Although the store owner constantly makes sure that all products marked as available on the website are in fact available, there may be exceptional situations (for example simultaneous orders, or technical faults in running the online store) in which a product is unavailable and the order cannot be accepted. In such a case, the Customer will be informed that the order could not be processed.
What do “Price on request” and “made to order” mean?
These are products we order specially for you from the manufacturer. Ask for a quote on our Request a quote page or at 0727 601 904 and we will get back to you with the price and lead time.
Can I choose the upholstery for furniture?
Yes. For some furniture models (for example Calia Italia and Samoa) you choose the upholstery (fabric or leather) and the size directly on the product page.
How do I pay?
Which payment methods do you accept?
You can pay by card (Visa, Visa Electron, Mastercard, Maestro), by PayPal, by bank transfer, cash on delivery (you pay the courier) or in cash at our office. We do not accept cheques. Details on our Payment methods page.
How can I be sure online payments are secure?
The security of our customers' data is a priority for us. We use an integrated, secure payment process. For more details please see our privacy policy here.
What can I do if my credit card is declined?
Yodahomedesign declines a transaction only on the advice of the bank that issued your card. We therefore recommend that you contact your card issuer for details.
Why does YODAHOMEDESIGN refund to the same account?
For card security (VISA, Mastercard and Maestro), all refunds must be processed to the same card as the original payment, to help reduce card fraud. Yodahomedesign must comply fully with these rules.
Interior design
Which interior design services do you offer?
Interior design consulting, design and 3D renderings, selection of materials and finishes, decorative and functional lighting, furniture and decor. See our Interior design page.
Do you work with architects and interior designers?
Yes. All the details are on our For architects and designers page.
How do I ask for an interior design quote?
Fill in the form on our Request a quote page or call us at 0727 601 904.